Privacy Policy - Sgantimalware

1. Introduction

At sgantimalware.com, we are committed to protecting the privacy and personal data of all visitors, users, and customers. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your information in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

We understand the importance of your privacy and are dedicated to transparency, accountability, and implementing robust privacy and security controls throughout our services.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to personal data collected through our website, sgantimalware.com, and related services, communications, and transactions. For the purposes of data protection law, SG Anti-Malware is the “data controller” of your personal data. This means that we determine the purposes and means of processing your personal data.

Our services may link to third-party websites or services that are not governed by this Privacy Policy. We do not control and are not responsible for the privacy practices of such third parties.

3. Categories of Data We Process

We may process the following categories of personal data:

a. Usage Data
This includes information such as your IP address, browser type, operating system, referring URLs, pages visited, time and date of visit, time spent on each page, and other diagnostic data collected via cookies and web analytics tools.

b. Account Data
When you create an account on sgantimalware.com, we collect personal identifiers including your full name, address, email address, and phone number, as well as any login credentials you may provide.

c. Profile Data
This may include your service history, purchase activity, website preferences, behavioral data, and feedback. We use this to personalize your experience and improve our offerings.

d. Communication Data
If you contact us via email, web form, or live chat, we collect and retain your communications, support inquiries, and messaging history to manage relationships and provide customer support.

e. Technical Data
Collected from your devices or systems, this data includes hardware models, operating systems, device IDs, configuration settings, language preferences, and error diagnostics.

f. Transaction Data
Includes records of purchases, service subscriptions, billing details, delivery particulars, and payment confirmations. Sensitive billing information is securely processed through compliant third-party payment gateways.

g. Preference Data
Marketing preferences, product interest indicators, and your consents or refusals regarding data processing for optional activities are recorded in accordance with your expressed choices.

4. Legal Bases for Processing Personal Data

Under GDPR, we process your data under the following legal foundations:

– Consent: Where you have explicitly provided your permission, such as for marketing email subscriptions.
– Contract: When processing is necessary to fulfill a contract with you or to take pre-contractual steps at your request.
– Legal Obligation: Where processing is necessary to comply with legal or regulatory requirements.
– Legitimate Interest: For purposes such as improving our services, ensuring network security, and preventing fraud—without overriding your rights and interests.

Under CCPA, we do not sell your personal information and honor your right to opt-out of data sharing for commercial purposes.

5. Your Rights

If you reside in the EU/EEA or California, you have specific rights under data protection laws, including:

– Right of Access: You may request details of the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): You may request deletion of your data under certain circumstances.
– Right to Restriction: You may request limitation of data processing in specific situations.
– Right to Data Portability: You may receive your data in a structured, commonly used format and request its transfer to another controller.

To exercise any of these rights, please contact [email protected]. We will respond in accordance with applicable legal timeframes.

6. Security Measures

We implement industry-standard physical, administrative, and technical safeguards to protect your personal data. These include:

– End-to-end encryption for sensitive data during transmission.
– Role-based access controls to restrict unauthorized access.
– Regular security assessments and audits.
– Secure backup and disaster recovery protocols.
– Mandatory privacy and security training for employees and contractors.

Despite our efforts, no system is completely secure. If you become aware of any potential security breach, please notify us immediately.

7. International Data Transfers

Where personal data is transferred outside of the European Economic Area or California, we implement appropriate safeguards in accordance with GDPR and CCPA, including:

– The use of European Commission-approved Standard Contractual Clauses.
– Transfers to jurisdictions deemed to have adequate protection frameworks.
– Data processing agreements with our service providers ensuring appropriate data handling practices.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including:

– Account and Profile Data: Retained while your account is active plus 5 years.
– Transaction Data: Retained for a minimum of 7 years to comply with accounting standards.
– Communication Data: Retained for 3 years from the last interaction.
– Preference and Marketing Data: Retained until you revoke consent or request deletion.
– Usage and Technical Data: Retained for up to 2 years for analytics and technical diagnostics.

Data may be retained longer where legally required or where necessary to resolve disputes or enforce our agreements.

9. Cookie Policy

Sgantimalware.com uses various types of cookies to enhance your browsing experience:

– Strictly Necessary Cookies: Essential for core website functionality (e.g., session management, login).
– Functional Cookies: Enable personalized features (e.g., remembering preferences).
– Analytics Cookies: Help us understand how users interact with the site (e.g., page visits, click paths) for service optimization.
– Performance Cookies: Improve load times and enhance responsiveness.

10. Cookie Management and Compliance

You may control your cookie preferences by adjusting settings via our Cookie Banner or through your browser options. In accordance with GDPR and CCPA:

– Users in the EU are prompted to provide explicit consent before non-essential cookies are set.
– California residents may opt out of cookie use related to targeted advertising via a “Do Not Sell My Info” link where applicable.

11. Children’s Privacy

Sgantimalware.com is not intended for children under the age of 13, and we do not knowingly collect or process personal data from minors. If we become aware that we have inadvertently collected data from a child without verified parental consent, we will delete such information promptly.

If you believe a child has submitted personal data to us inappropriately, please contact us at [email protected].

12. Policy Updates and Notifications

We reserve the right to update or modify this Privacy Policy to reflect changes in legal requirements, technologies, and business practices. Changes will be posted on this page, and where materially significant, you may be notified via email or on-site alerts.

We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information.

13. Contact Information

For any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact:

SG Anti-Malware
Email: [email protected]

We are fully committed to maintaining compliance with all applicable data protection laws and welcome your inquiries related to privacy and data rights.